All items must be inspected within 15 days of receipt. If there is any question about the product Dairy Train must be contacted within those 15 days. If 15 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund by email.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Only regular-priced items may be refunded. Sale items and closeouts cannot be refunded.
Exchanges and returns
We only replace items if they are defective or damaged and if we have the same item in stock. If you need an exchange or return your product contact us before you send your item to N18643 State Road 93, Galesville, WI 54630. Items returned without authorization will be considered a donation to Dairy Train and no money will be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us for questions related to refunds and returns.